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Shipping and Returns

For a limited time only, Craft and Quality will be offering FREE standard shipping across Canada. Use code SHIPFREE at checkout to receive FREE shipping.

Shipping Policy

Shipping rates and durations will be calculated based on items purchased and the customer’s delivery address. Calculation will be finalized during checkout process prior to confirming purchase. Additional duty or import fees, if any, are the responsibility of the customer. Craft and Quality is not responsible for any unforeseen delays due to customs.

30-Day Money-Back Guarantee

We want you to love your purchase. If you change your mind or are not satisfied with your purchase, you can return it unused and in the original packaging within 30 days of date of shipment for a refund of the purchase price minus the original and return shipping charges. Please note that refund times vary per credit card company. Please allow 2-10 business days for refund to post to your account. Please note that custom orders and sale items are non-refundable unless there is a defect in the product or the order was incorrectly shipped.

Returns and Exchanges

If you receive a shipment with a product from Craft and Quality that is damaged at no fault of your own, please contact us within 30 days of date of shipment. Damaged product will be refunded or replaced at no charge. Craft and Quality will cover additional shipping charges. Include a photo and explanation of damage in an email to:

info@craftandquality.com

If you wish to exchange your product for another product and there is no defect in the original product, additional shipping charges will be incurred by the customer for return and delivery of replacement item. Please email our team to begin a return or exchange:

info@craftandquality.com

 

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